Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at Support@apvapeshop.com
General Questions
Who Can Order From Apvapeshop.com
Anyone who is over the age of 21, With a valid form of Government ID. Please see PACT-ACT Page for more information regarding shipping guidelines and restrictions.
Is My Personal Information and Credit Card Information Safe to Transmit on This Site?
Yes, absolutely. We take a great many measures of advanced proportions to secure the safety of transactions in regards to protecting your information. All data, including your personal info and credit card info is processed thru online POS system, we take your security very very seriously. For more information, please feel free to contact customer support.
How can I pay for the order?
We accept US major credit cards (Visa, American Express, and debit cards. Unfortunately we do not accept International credit cards
NOTE: If you use a prepaid card to place an order, be aware that refunds are issued to the original card used to place your order. No exceptions. You may also want to make sure that the prepaid card is registered to your billing address.
Why is my tracking number not updating ?
Why hasn’t my order shipped?
We do have a processing time of 24-48 hours on all orders. If you have not received an email regarding your order, your order is processing without issue and will ship out as soon as possible. However, most orders are shipped out within 24-72 hours. Please be patient and let our amazing team get you your order ASAP. For more details visit our SHIPPING / PACT-ACT Page.
NOTE: Make sure you complete Age Verification, if verification is not complete we will put the order on hold !
How Do I create a Return?
If I place an order and it is not in stock anymore what should I do?
If the item you ordered is still not in stock during the shipping and handling time frame, we will contact you to offer a full refund or the option to exchange it for a product of equal value with your aproval. Alternatively, you may choose to wait until the item becomes available again.
This is an extremely rare occurrence, as Apvapeshop updates its inventory daily to ensure accuracy. If you have any questions or concerns, please don’t hesitate to contact our customer support team.
Why is my Coupon Code Not Working?
Apvapeshop.com has a certain amount of Coupon codes generated and they are all monitored.
Our System only allows (1) Discount code, Coupon Code, Gift Card and Reward Hub offer at a time. NOTE: ( NOT COMBINABLE )
So if there is an issue with coupon codes please contact customer support so we can see if it was eligible.
Where is My Tracking Number?
When your order ships, you will receive an Email & Text letting you know it’s on the move, and your tracking number will be included please give up to 3 business days for your status to update.
How Long Does Shipping Take?
Do You Offer International Shipping?
Unfortinatly, As of now we e do not offer international shipping we currently only ship in the U.S.A. Please head over to our U.S Shipping / PACT-ACT page for more details.
I Need to Change My shipping address?
How Do I Contact Apvapeshop?
Hours Of Operation:
Sunday – Thursday: 10:00Am – 7:00Pm Est.
Friday: 10:00Am – 2:00Pm Est.
Saturday: CLOSED
You can reach out to us anytime, and we will make every effort to respond as quickly as possible. Phone Support: (786) 471-1223 Email: Support@Apvapeshop.com
When does Apvapeshop ship orders?
We ship out all Connect, Standard & Overnight orders same day Monday – Friday Before 2pm EST. Our shipping department is closed over the weekend. All orders placed after 2pm Est. Friday will be shipped the following Monday after the weekend.
NOTE: Orders are processed in the order they are received.
Age Policy
Apvapeshop is required by law and committed to preventing sales to anyone under the legal purchasing age for any of our products. When you place an order, your name and address are used to confirm your identity and age. This process only must be done once. In some cases we might be unable to verify your age during check-out and will need you to provide alternate information to complete your order. such as below
- Last Four Digits of SSN and or (21+) Date of Birth
- Photo ID Upload
- Signature
Disclaimer: We reserve the right to use third party age verification systems, in accordance with federal law. If necessary, we reserve the right to ask for identification if necessary. You must be legal smoking age for the state in which you reside to obtain and use a credit card and to purchase electronic cigarette products. In instances in which credit card verification is not enough, we may require to review your identification card. You will be asked to fax or email a legible copy of your identification clearly showing your age and shipping address. We will cancel the order if proper identification cannot be given in an appropriate amount of time. All fraudulent orders may be reported to the local authorities within your vicinity.