Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at
Anyone 21 and over! With a valid form of ID
Yes, absolutely. We take a great many measures of advanced proportions to secure the safety of transactions in regards to protecting your information. All data, including your personal info and credit card info is processed thru online POS system, we take your security very very seriously. For more information, please feel free to contact customer support.
We accept all major credit cards Visa, American Express, Discover and Master-card. You can use a form of debit or credit. For higher volume wholesale orders pleas contact customer support and speak to a friendly sales rep.
sometimes shipping companies skips a few of their scans or all the scans until it reaches the destination or city. Please do not be alarmed.
We do have a processing time of 24-48 hours on all orders. If you have not received an email regarding your order, your order is processing without issue and will ship out as soon as possible. However, most orders are shipped out within 24-72 hours. Please be patient and let our amazing team get you your order ASAP. For more details visit our Shipping / Covid-19 page.
For returns, a specific protocol needs to be followed. We only except returns if the item is not working or if you received the wrong products. If that’s is the case please contact customer support.
Since u placed the order and it is still not In stock during the shipping and handling time frame, we will contact you and offer a full refund or change it to something of the same value with ur consent. The other option is you can wait till the product is back to availability. This is an extremely rare occurrence, Apvapeshop is always keeping stock up to date daily, so don’t be alarmed. If you have any questions please contact customer support.
Apvapeshop.com has a certain amount of Coupon codes generated and they are all monitored so if there is an issue with coupon codes please contact customer support so we can see if it was eligible.
When your order ships, you will receive an Email & Text letting you know it’s on the move, and your tracking number will be included please give up to 3 business days for your status to update.
Depending of your location & what you select at the checkout shipping is anywhere from 1-7 days. Please refer to our U.S Shipping / PACT-ACT / Covid-19 page for further details.
Yes, as of now we do offer international shipping we currently only ship in the U.S.A, AUS & CAN. Please head over to our U.S Shipping / PACT-ACT / Covid-19 page for more details.
Contact us ASAP at 1 (786)-471-1223 Due to our fast turnaround, the sooner, the better!
By phone (786)-471-1223 or by email Support@apvapeshop.com
Hours: Sunday-Thursday | 9:30am - 7pm (EST.)
Friday | 9am to 2pm | Saturday Closed.
We ship out all Connect, Standard & Overnight orders same day Monday - Friday Before 2pm EST. Our shipping department is closed over the weekend. All orders placed after 2pm Est. Friday will be shipped the following Monday after the weekend.